Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Wednesday, January 3, 2024

Volvo the next chapter

 John got on the phone yesterday with the dealership.  So long story short we arrived at the dealership at 7:30 am.  It’s very early, am I right?  They did a computer duomp and found an incident in the log but couldn’t find the actual problem.  

So they did a software update and my 4 year service on my car that has less than 11,000 miles on it.  They said that would fix the problem.  John talked to the service manager and found out when the technicians were available.  So the game plan is for me to drive straight to the dealership if the break issue pops up again.  Since it seems to be an intermittent problem I am betting on John being right that it is either a sensor issue or a broken wire.  Only time will tell.  

I have found out that 59 degrees is too cold on a low spoons day to eat outside.  I finished my chicken before my body said no more food for you. 

I drove the car home after lunch.  I spent the rest of the day solving craft supply issues and knitting.  Of course I did cook a new favorite dinner. A mixed vegetable and duck egg omelette.  Of course I managed to mess up the flip and feed the stove top some of our dinner.  

Tuesday, January 2, 2024

Update on my Volvo

 There is an update on my Volvo.  John called to ask for the service manager this afternoon.  There was no service manager available. No wonder the service department is such a mess. They repeated that there was not a sooner appointment.  However we could drop the car off and they would try to find time to fix it. 

Really it’s going to sit outside in the elements waiting to get fixed instead of my secure garage.  Ok, we will give it a try. This does not leave me with a good feeling.  

Did I mention that they also cancelled my appointment for the routine service for my car too?  Why would they cancel the appointment for routine service when we were trying to get it done before the 4 year mark?  

You have to remember that this dealership had an official unveiling ceremony with a box of roses less than 4 years ago.  

Wish me luck.  

Friday, December 29, 2023

You Want What for your Volvo?

 My Volvo started flashing an urgent warning light on the dashboard on Thursday afternoon.  So today I called my local Volvo Dealership to get a service appointment.  I can’t believe for an urgent brake problem they booked the appointment out 3 weeks.  My almost 4 year old car does not even have 11,000 miles on it yet. 

I then  asked if the car was still safe to drive. 

They replied that they were not sure.  

So I will be without a car for 3 weeks. Between the Snowbirds erratic driving and the college students it is a better choice not to take any unnecessary risks.  I have not been without a car at my beck and call since I was 16, so last century.  So I will make sure my Lyft app is updated.  I will renew my Shipit subscription.  Sit down with calendars out so John and I can mesh our schedules. Do much for independence. 

This will require more planning than I am use to for things like shopping.  Going out to knit with friends.  Running the odd errand. 

If you can’t already tell, I am quite miffed at my local Volvo Dealership. I really wish we had a second Volvo dealership in town.  We don’t trust the brakes enough to drive to Phoenix. This is the only time since so last century that it took more than a few days to get my car serviced for an urgent problem. If I had an urgent problem with my GM, Toyota, VW, Mazda or Honda all the dealerships got me in the same day I called or the next day.  I really don’t know what the deal is in making me wait 3, yes 3 whole weeks for service.  Are they trying to say that they are too elite to service what they sell? 

My question is, does anyone else have this problem with their Volvo dealership or is our dealership just especially not good at their basic function. The function being to service what the sales department sells in a timely manner.  

This leads to the next question to ask when buying a new car. How soon can the service department get me in for an urgent problem. How long does it take to Schedule routine maintenance? 

With this lack of getting timely service for my Volvo, I probably would not buy one again.  This was supposed to be my dream car.  It’s turning into more of why did I think this car was so special? Why is the dealership almost as snobby as the Lexus dealership?  For heavens sake it’s just a car.