An Open Letter to Frederick Smith of FedEx

Dear Mr. Smith,

A while ago I went to visit my mom. While there I picked out a few things of my dad's. Since I had to many things to carry on the plane with me I went to your FedEx Pack and Ship store in Northridge,  California.

I had contact with Elizabeth and Faith. One helped me to bring the items in and the other one packaged them up for shipping. The Transition number was 78055128786. I purchased 3 Large fragile boxes, paid for packing, shipping and insurance.

When I got home I unpacked the boxes and found that one of the items that I had shipped was missing. So my sons aide and I went through everything again and the plaque with a piece of the flooring from McKale Stadium from the University of Arizona, engraved with my dads  name Jay. G. _____ C.P.A  on it was missing.

I called your 800 number and talked to Anthony and was given a case number of 0703746545. He said that you would do your best to find the plaque or to send me a check to cover the loss. After that I left to be the support system for my daughter while she took the California Bar Exam. There was a call while I was gone and your employee told my husband she was closing the case. My husband did not have all the details and the case should have been left open until I could talk to your claims person.

When I called back to try to reopen the case I was told "We can not reopen the case until we receive a picture of the lost item as you received it." I tried to explain that it was not damaged, but did not show up with the rest of the shipment. She stood her ground saying that until I had sent a "picture of the lost item as I received it they would not reopen the case." Since I have neither access to a time machine or a Tardis I can not provide you a picture of the item.

I thought yours was a company that I could trust, but apparently when it comes to family heirlooms that happen to be sports memorabilia all bets are off and your employees feel it is there right to lighten the load and take what they want.

May I suggest that you remind all your employees that even though they receive a check from the company for their wages. That in reality it is we the customers that ultimately pay their salaries by using your services. If we hand something over for shipping it is because we want the item. Our shipments are not to be used for the personal gain of your employees.

If on the other hand you approve of your employees having the right to the items in your customers shipments I would like you to post a sign at all of your shipping locations and in all your ads that says the following.

"We give our employees the right to remove any item you have brought in for shipping for their personal gain. We consider the amount of money you pay for insuring the item a money maker for our bottom line. Our share holders don't care as long as the checks keep coming every quarter. We will not pay you for your loss."

I still have those dammed boxes in my storage room. If you would like someone to come to the house to inspect them, please call and set up an appointment. If you can not find and return the plaque, I feel the ethical thing to do would be to refund the insurance money or pay the claim.

Sincerely,
Sheri Karobonik

November 13,2012
 Addendum

I would like to say that this issue has been resolved. With the Help of Teri and a very nice gal at the Fed-Ex office. No they did not find the plaque but I did get a check for the replacement cost. Someday I hope to stumble upon the plaque and get it back, this is a very long,long shot. A girl can dream can't she?

Maybe it's a Good Day

I am still dealing with my recent flare of the Sjogrins Syndrome. I got Eric to his day program fully intending to work around the house this morning, but my body said no. It really did say no and I slept for 3 1/2 hours. I did manage to send a package off to Teri this afternoon. I tried to put a batting in a new quilt for Eric but will have to wait for help. Putting batting in a quilt is a two person job. I did manage to get into a purse that was 2/3 smaller than the last one I was using, but don't ask me for a knitty noddy, spindle or a nosprine, there was just no room. No, not even room for knitting.

Eric and I did some relaxing outside , but there were not many birds chirping today. There was however a butterfly that seemed to like Eric and spent about 10 minutes flying around him. This I think is not usual behavior for a butterfly. Animals tend to react differently around Eric.

I did manage to clean out the fridge today. At about 6 pm or so I decided that the pantry had to be cleaned out TODAY. I started from the top down after I found a step stool. I am feeling very short today, said the woman who had to find a pair of high heels to reach the packing tape. I kid you not.
The common them of today's cleaning was getting rid of expired food tucked into a back corner and a shelf way above my head. I did straighten the shelves as I went.

I also managed to get some laundry finished today. John did bring home some lovely salads for dinner. I am feeling very lucky to have Teri, Eric and John in my life. With that bit of rambling I think I will try to get some sleep.

A Good Weekend

This was a lay low weekend for us. We had lots of rest time and a few journeys.  Eric and his friend went to the Tucson Ronald McDonald house to drop off tabs. They had over 8 pounds at 1,600 tabs per pound.  So we need more tabs please.  Then where else do you go when you have been to RMCH to McDonald's of course.

We got to Costco today and filled our bag for Project Issiah.  We also got a few things for the house. Another hat was finished and one more cast on.  A few chores were accomplished too. I managed to complete 2 pairs of  pants in the mending pile, with more sewing scheduled for this week.

The good news is that I am managing to get enough rest so that the flare up will be a short one.

Cascade Cleaning

After being up half the night with Eric I still did manage to get a lot of work done today. It was mostly roundabout but it got done. With any luck he will go to his day program tomorrow.

Today was my day for cascade cleaning. You know the type. You start in one area and say I am going to finish this area today, but....one thing leads to another and you have expanded your cleaning range. This afternoon for me it started in the craft room. The box I was working on moved to Eric's room because he wanted company. So there I sorted out a box of mostly makeup. I had the keep pile and the pass it on pile. Well this lead to the bathroom storage area. Where I threw out expired items. Put samples of products that were not quite right for me, along with a lot of eye shadow and lip sticks in the pass it on pile. I found at least a years worth of cotton pads for make up. The shelf's are now in some semblance of order. But the best part is I feel better about the whole process.

I do have a question that I can't seem to find the answer to. Just how long is nail polish good for. After how many years does it have to be tossed or is it considered hazardous waste and needs proper disposal. The first person to answer this question will get a treat sent to them.

Well it is time to go finish making dinner. Yes I did get this written before bed time. Are you amazed?

I am amazed that Lisa W. called me from the park with the answer not even 5 minutes after I posted my blog. Way to go Lisa.

I Need a Redo on Monday

Today did not go as planned. But the most important thing is that we are all home. All a little tired from wear. I am just to tired to write much tonight. Tomorrow I get another go at it.

La Shana Tova

First off I would like to wish everyone a sweet New Year. May you have a year full of health, happiness and learning. With that out of the way I would like to say that I admire my friends that have spent the entire week cooking for their families for this occasion. I could not pull my self together enough to do any cooking this year. I would like to thank the cooking staff of my local Whole Foods for the wonderful grilled salmon and the side dishes that I served for dinner. Also to Beyond Bread for the bread and honey cake.

It just seems to me that the sicker that Eric becomes the less I am ready for the holidays. This is coming from the person who gets the most excited about birthdays and holidays in this house. So tonight instead of putting the last minute touches on a holiday dinner, I sat at my spinning wheel and plyed some yarn. I still had time so I started spinning another skein. For some reason this gave me more joy than cooking tonight.

I will probably not understand the reason for this for years to come. For right now I will chalk it up to being to tired. Also not having the energy to put into a truly fabulous meal or the shopping involved. With that said my sincere hope is that Eric sleeps tonight.

Procrastination

Eric was home sick again today. Since Eric was feeling better but not quite ready to go back to his day program, I decided to play catch up on deep cleaning.  Today was also my day to work on the filing. Now you might not know this about me but I hate to do filing. So it was a major procrastination day for me today. Instead of filing I did the following chores.

1. Roombaed Eric's room.
2. Unpacked the box from i-robot and put a new filter in Roomba.
3. I put a new battery in Scooba and then charged him.
4. Scoobaed Eric's room.
5. Roombaed our bedroom, twice because he ran out of power half way through the job.
6. Gathered and sorted laundry, but did not do any for lack of a full load.
7. Organized the dining room table. Now I just need to find someone who wants to dust and polish the table. Especially the under the table part. I wonder if the folks at i-robot can come up with something?
8. Loaded, ran and emptied the dishwasher.
9. Filled and emptied the recycling basket twice.
10. Found time to spin at the wheel.
11. Found time to do some knitting.

That brought me to 11 am and my list was done so I had to do the filing. So I sorted, shredded and recycled as I went along. Once everything was sorted the actual filing took 30 minutes. I guess it was just going through everything that I did not want to do.  By 4:30 I had gotten the job done.

By the way Eric slept the entire day. I sure hope he sleeps tonight.